Fighting Fraud

Have you received an alarming notice in the mail regarding an expiring home warranty? These notices vary in style, but the messages are the same, urging recipients to “call IMMEDIATELY” and that the letter is a “FINAL ATTEMPT TO NOTIFY.” But they are fakes. ...

The biggest scams are crypto rip-offs. Even worse, crypto recovery companies that request upfront fees are also scams. Typically, only banks and financial institutions can reverse charges and recover funds in certain crypto-related scenarios. ...

Phishing is a type of scam that targets victims by using communication that appears to be from a well-known source such as a bank, government agency or large company. In 2023, phishing scam reports to Better Business Bureau's Scam Tracker nearly doubled, reaching a record high of over 9,000. There’s no end in sight as reports in 2024 indicate another record year is likely underway. ...

Since 2023, consumers across the U.S. have contacted the BBB after attempting to purchase assorted household goods from a company named “Beauty Suppliers," which claims to be headquartered in Cleveland. Consumers complain that they have paid for, but never received, items ranging from everything from spiced tea mix to deodorant to car tires. Further, the company allegedly provides fake tracking numbers and charges ambiguous purchase fees. ...

A locally-based company specializing in stovetop accessories has generated complaints from consumers nationwide. Stove Guard, headquartered in Seven Hills, sells stovetop protection mats. Most complaints concern delays in delivery and refund issues for ill-fitting mats. ...

Are you a scam survivor? BBB’s new Scam Survival Toolkit provides tailored guidance and resources based on a person’s specific situation. It includes steps victims should take to prevent further financial impact and guidance for restoring their long-term financial and emotional well-being. ...

Ohio’s toll collection system, E-ZPass, started allowing consumers with transponders to continue traveling through toll lanes without stopping. As a result, scammers have begun sending mass text messages about fake unpaid tolls to area residents. Don't let these scammers take you for a ride! ...

Be cautious when securing a pre-paid shuttle service between a parking lot and the airport. Better Business Bureau Serving Greater Cleveland warns of a particular local shuttle service that has earned an F rating for its frightening customer service failures. ...