Fighting Fraud
By Better Business Bureau Serving Greater Cleveland
Need to rent a car? When contacting rental car companies to book a rental, take extra steps to be sure you’re talking with the right person. BBB Scam Tracker is receiving reports of con artists impersonating rental car company representatives. They claim to be able to get you a deal on your rental but, trick you into paying hundreds of dollars for a car that doesn’t exist.
How the Scam Works
You search for a rental car company online and dial the phone number at the top of the search results. A “customer service representative” answers and explains that you are in luck! The company is offering a special promotion, if you pay for your rental upfront using a gift card or prepaid debit card, you can get a significant discount.
It seems odd, but the representative insists the “deal” is a partnership with the gift or pre-paid debit card provider. You purchase the cards and share the PIN with the representative. In several reports, the scammer insists that the money didn’t transfer, and to purchase another card. But no matter how many cards you buy, the outcome will be the same. The “special offer” is a scam, and the rental car doesn’t exist.
One consumer shared their recent experience with a rental car booking scam on BBB Scam Tracker, “I called [company name redacted] to rent a car and was told I needed to choose one of the stores they use to buy a Visa card and send to them to get the vehicle. I was given the impression that this was the only [way] to reserve a discount…I then found out they wanted another $250. I asked for a refund and was told I would lose $100 for breaking a contract.” This consumer reported losing $325.
How to Avoid a Rental Car Con
- Never make payments with prepaid debit cards or gift cards. Scammers prefer these payment methods because there is nothing you can do to get your money back. Remember, legitimate companies almost always accept credit cards as the primary means of payment. If you’re being asked to pay with a gift card, a wire transfer, or a digital wallet app, consider these red flags for a scam.
- Use contact information listed directly on the business’s website instead of relying on an internet search for customer support phone numbers (double check the URL).
- Beware of sponsored links. Fake websites sometimes pop up in your web browser’s sponsored ad section and appear at the top of the search results. Be careful when clicking! Hover over the URL to be sure it’s the right one.
- When in doubt, verify special deals directly with the company. If you’re unsure about a promotional offer, get the customer service number directly from the company’s official website. Call the company directly to make sure the deal is real.
For More Information
Are you booking a vacation? Visit BBB’s Travel HQ for tips on all things travel. Watch out for airfare scams and other travel cons. Also, watch out for scammers posting fake customer support numbers online. Have additional questions? Reach out to your BBB at 216.241.7678 or [email protected]. Have a scam to report? Report it to BBB.org/ScamTracker.
