Since 2023, consumers across the U.S. have contacted the BBB after attempting to purchase assorted household goods from a company named “Beauty Suppliers," which claims to be headquartered in Cleveland. Consumers complain that they have paid for, but never received, items ranging from everything from spiced tea mix to deodorant to car tires. Further, the company allegedly provides fake tracking numbers and charges ambiguous purchase fees. ...

A locally-based company specializing in stovetop accessories has generated complaints from consumers nationwide. Stove Guard, headquartered in Seven Hills, sells stovetop protection mats. Most complaints concern delays in delivery and refund issues for ill-fitting mats. ...

Are you a scam survivor? BBB’s new Scam Survival Toolkit provides tailored guidance and resources based on a person’s specific situation. It includes steps victims should take to prevent further financial impact and guidance for restoring their long-term financial and emotional well-being. ...

Ohio’s toll collection system, E-ZPass, started allowing consumers with transponders to continue traveling through toll lanes without stopping. As a result, scammers have begun sending mass text messages about fake unpaid tolls to area residents. Don't let these scammers take you for a ride! ...

Be cautious when securing a pre-paid shuttle service between a parking lot and the airport. Better Business Bureau Serving Greater Cleveland warns of a particular local shuttle service that has earned an F rating for its frightening customer service failures. ...

Are you seeing work-from-home posts on your social media feeds? Beware of new sales schemes including MRRs and PLRs. Before you purchase MRRs, carefully vet any work-from-home opportunity that promises income. ...

After spring storms, beware of “storm chasers” and out-of-town contractors soliciting home-repair business. Although not all storm chasers are scammers, they may lack proper licensing and insurance, offer quick but inappropriate fixes, or make promises they can’t deliver on. ...

Investment scams, including those involving cryptocurrency (crypto), are now the riskiest scam type, according to a new report by the Better Business Bureau. More than 80 percent of people who were targeted by this scam type reported losing money. It also had the second-highest median dollar loss at $3,800. ...