You do your best. But once the holidays are over, you may discover you got your children or grandchildren the wrong toy as a gift. Or you may need to return the “ugly” sweater your family gifted you. Though most retailers do offer refunds and exchanges, policies can vary from one store to another. Make sure your returns and exchanges go smoothly this holiday by following these tips. ...

Most consumers do part of their holiday shopping online, and that creates plenty of opportunities for scammers to compromise personal information and steal money from online shoppers. Protect yourself with these tips. ...

The final quarter of the year sees the highest rate of donations to charitable organizations. There are many things to consider before you donate, such as the legitimacy of a charity. Scammers often take advantage of these moments of vulnerability to deceive donors. ...

Better Business Bureau wants you to enjoy your holiday season without worrying about getting scammed. To avoid holiday headaches — whether online or over the phone — heed these warnings! ...

Don't click that link! Better Business Bureau® (BBB) has been receiving reports from consumers receiving unsolicited text messages offering discounts, gifts and free offers. While most people love a good deal, scammers often use this information to their advantage. Con artists impersonate well-known companies like Walmart, Amazon, Costco, and USPS to make their claims seem more legitimate. If you haven't already opted in for a company to reach you via text, or if it seems too good to be true, it's probably a scam. ...

We are entering the season of heightened charitable giving. How can you give generously without falling for a scam? One modern way people and organizations solicit donations is through crowdfunding, online fundraising campaigns that raise money in small amounts from a large number of donors. But there are things to consider before you make a donation, as scammers can take advantage of these moments of vulnerability to deceive donors. Read on to learn what to look for. ...

For more than 100 years, Better Business Bureau® (BBB) has been helping people find businesses, brands and charities they can trust. BBB Serving Greater Cleveland introduces this new blog, Fighting Fraud, detailing how you can protect yourself from fraudsters targeting our community, your personal information and your money. ...