Aging and Life Enhancement
By Kathryn Kilpatrick, M.A.
While many older adults may prefer regular telephone calls, current research states that smartphone usage is becoming increasingly popular, even surpassing email communications; people over the age of 50 now prefer texting over phone calls.
The benefits of being connected across the miles, such as checking in on a regular basis, getting quick updates or sharing photos are just a few of the most frequent reasons.
Beyond that, some older adults may eventually feel more comfortable exploring other options that a smartphone offers. For those who are already more proficient with technology or have someone to help them on a regular basis as needed, being able to keep track of scheduled meetings or appointments might be an added advantage.
One of the things I have observed in programs I present in some senior communities, however, is that an older adult may have advanced beyond a flipphone to a smartphone but often need some basic guidance. It is not unusual to have a few people in the group answer their phones during a program and may even start a conversation. Despite repeated instructions, they are often not sure how to even turn down the ringer or silence their phone. Maybe starting with baby steps at first since that can be helpful in determining if the basics can be handled before moving on to texting or photo sharing.
Assessing the overall capacity for new learning and adapting any instructions at an appropriate level for an individual requires not only patience but repetition and encouragement.
Perhaps the older adult was shown only once. They may not remember, due to their hearing or vision loss, or there may be some dexterity limitations.
Then there are the cognitive issues to consider. Many people feel an adult child or grandchild is the best option for showing them the sequence of steps, but patience is essential. Slowing down the instructions and breaking things down into basic steps really matter. While starting with the basics of the newer phone might be a good place to begin, an overload of details will not be beneficial in most cases. Processing too much at once may not only add to the confusion but discourage them from using it without assistance.
An expert in anything was once a beginner. ~Helen Hayes
Many of us are not very tech savvy and often feel as if we are on information overload as new or very specific information is presented. This can be discouraging and confusing so questions may not be asked as needed.
Even those older adults who are more proficient may prefer something new explained at a level they can understand along with a demonstration. In many situations it will likely need to be repeated or reworded. Jumping from one feature to something else is not a good idea. Confusion can be a turn-off for further learning.
Consider covering one area and then practicing that for a while. Some people may find it helpful with written information in large enough print that is simple but provides specific steps in a small reference notebook created for that purpose.
Research supports the benefits of texting for cognitive stimulation as it can help to combat social isolation and become a useful external memory aid. It also allows you extra time to process information and organize your thoughts.
Understanding some of the precautions to be aware of is another essential consideration. Using a smartphone opens up the possibility of scams so consider carefully your options and what is best NOT to do. The basics such as phone calls, simple text exchanges and then perhaps picture sharing are usually good starting places.
Texting can help with memory gaps and in maintaining social ties but issues may arise without a spoken conversation at some point.
For example, my cousins in New England and I were recently trying to plan a trip this summer to the Finger Lakes area. The group text exchanges became a series of many, many texts with details of ideas on places to visit. It is going to take some time to sift through all the suggestions then figure out the best options and logistics from here.
Information overload from a series of text messages may not be the best option for some situations. A better approach might be to start with just basic information when several people are involved. In those situations, a follow-up conversation may be helpful to make sure everyone is on the same page to reduce any confusion or information overload.
In text messages, when there is no tone of voice to help you understand what the other person may be trying to say, tone and feelings may get misinterpreted in the printed words. Text messages can be misconstrued. Inferences and implied meaning can be missed.
Texts are great for many situations but there can be issues to keep in mind. Sensitive topics are not a good idea, since texts eliminate the cues you get from pitch and volume when someone is speaking. Nuances are easily missed, including facial expressions and body language.
Keep in mind how much information is going back and forth with multiple people participating. Sometimes it is better to have that actual conversation for additional clarification at some point. It also may be necessary to review what will work best for all moving forward, so there are not issues with information overload (which makes communication and the abundance of information even more confusing and/or annoying).
Voice-activated options may also be a consideration for those with vision or dexterity issues. There are simpler phones available that may meet the older adults’ need to stay connected while accommodating their basic needs.
It might be helpful to check with your local library for assistance in that area. Those simpler devices might be a better option, especially for those with low vision, poor dexterity, etc.
For safety reasons, someone entering into text conversations needs to be aware of potential scams and periodic updates, so it is important to find a resource in your area that is more tuned into the specific needs of an older adult. Some senior centers host high school students who volunteer tech assistance. Libraries also offer an abundance of varied programs to be explored and may be a good place to get started.
Navigating technology can be a real challenge but it can become a tool for enhancing social connections with family and friends, and way to quickly communicate a tidbit of information without the pressure of a lengthy phone conversation. It is also a means of communication in some types of emergency situations or when there are last-minute changes in a plan.
Once someone is more comfortable with using their smartphone for texting, there might be programs of interest they could connect with through their phone. Sometimes it becomes a way to listen to a church service they used to attend, especially if they are homebound or there are unfavorable weather conditions.
What started as an interest in texting could expand into a great way to provide increased cognitive engagement and enhance the quality of a person’s day.
You are never too old to reinvent yourself. ~Steve Harvey
